OYO Gym & NOVA Gym: Full Gym in Your Hands

Resistance bands provide progressive resistance (like a rubber band) in only one direction. Free-weights are heavy, cumbersome and create momentum that can stress and injure joints.

The OYO Personal Gym replaces free-weights and bands with a lightweight total body portable gym, that provides resistance to both sides of muscle groups with each movement, and feels like free-weights or a cable machine at the health club. You can get a workout in anytime, anywhere — at home, in the office or on the go.

If a customer is not 100% satisfied with their product, the product can be returned for a refund of the full price you paid including shipping and handling for a period of 30 days. The guarantee period starts from the date of delivery.  

Returns must be marked with a valid return authorization number (see FAQ “How do I return a shipment?” below) and postmarked within the specified guarantee period to be eligible for refund.  

Return postage fees are the sole responsibility of the sender. OYO Fitness strongly recommends retaining proof of return on the small chance a package does not reach the warehouse as expected. If a package is lost in transit, a refund will only be authorized if the return shipment can be verified by means of a carrier receipt and/or tracking number showing a valid OYO Fitness return address as the destination.  

OYO Fitness is not responsible for packages that are refused at delivery, returned to sender, or sent without a return authorization number. Using any of these methods to return a shipment may delay or prevent the processing of a refund.

See step-by-step directions below to return a shipment for a refund:

STEP ONE

Review the Return Policy (see FAQ “What is OYO Fitness’ Return Policy?”) to determine if the return is eligible for refund.

STEP TWO

Contact OYO Fitness Customer Service via our Customer Contact Form to get a return authorization (RA) number.

STEP THREE

Prepare the shipment: Download and fill out any required forms from our Warranties page and include form in package. Write the return authorization number on the outside of the package in several locations.

STEP FOUR

Mail the package and keep proof of the shipment (e.g. carrier receipt or tracking number) and send it to the address on the packing list you received with your shipment or the address provided by the customer service representative when obtaining your RA number.

OYO Fitness, LLC as the distributor of the OYO Personal Gym and DoubleFlex, warrants that the product will be free from defects in materials and workmanship for a period of 12 months from date of receipt. This warranty applies only when purchase of the product is from: oyogym.com, oyofitness.com, oyogym.co.uk, oyofitness.jp, Kickstarter, IndieGogo or Amazon (for shipment to United States, Canada, United Kingdom, and Japan) and is for personal or household use, but not when the sale or any resale is for commercial use. This warranty is not transferable.

EXCEPT FOR THE LIMITED EXPRESS WARRANTY STATED HEREIN, OYO FITNESS, LLC, DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. OYO Fitness, LLC will not be liable for any loss or damage, including incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the product. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

In the event of failure of this product to conform to this warranty during the warranty period, you must return this product to the location provided on the Warranty Service Form at your own expense, unless otherwise approved by OYO Fitness in advance. OYO Fitness, LLC will repair or replace, at its own option, the product or any covered part, except that this warranty does not cover damage caused by accident (including in transit) or repairs or attempted repairs by any person not authorized by OYO Fitness, LLC, or by vandalism, misuse, abuse or alteration (including adding more than the maximum resistance that your product is rated for).