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Most questions can be answered by reading our FAQs. Please read our FAQs before contacting customer service.
If a customer is not 100% satisfied with their product, the product can be returned for a refund of the full price you paid including shipping and handling for a period of 30 days. The guarantee period starts from the date of delivery. 

Returns must be marked with a valid return authorization number (see “How do I return a shipment?” below) and postmarked within the specified guarantee period to be eligible for refund. 

Return postage fees are the sole responsibility of the sender. OYO Fitness strongly recommends retaining proof of return on the small chance a package does not reach the warehouse as expected. If a package is lost in transit, a refund will only be authorized if the return shipment can be verified by means of a carrier receipt and/or tracking number showing a valid OYO Fitness return address as the destination. 

OYO Fitness is not responsible for packages that are refused at delivery, returned to sender, or sent without a return authorization number. Using any of these methods to return a shipment may delay or prevent the processing of a refund.

How do I return a shipment?
See step-by-step directions below to return a shipment for a refund:


Review the Return Policy (see FAQ “What is OYO Fitness’ Return Policy?”) to determine if the return is eligible for refund.


Contact OYO Fitness Customer Service via our Customer Contact Form to get a return authorization (RA) number.


Prepare the shipment: Download and fill out any required forms from our Warranties page and include form in package. Write the return authorization number on the outside of the package in several locations.


Mail the package and keep proof of the shipment (e.g. carrier receipt or tracking number) and send it to the address on the packing list you received with your shipment or the address provided by the customer service representative when obtaining your RA number.

When will my refund be processed?
Once a return is received at the warehouse, refunds are usually processed by OYO Fitness within 1-2 weeks. The financial institution receiving the refund may take additional time to process and return the funds.